Our Bill Pay system accepts and processes payments from Visa, MasterCard, American Express, JCB, Discover or Diners Club. The payments from these bank cards can be declined for various reasons. Banks tend to keep the reason for these types of declines between themselves and their cardholders. Generally speaking, when the reason for a decline is unknown, please contact your bank and/or credit card company to confirm the reason for the decline. In many cases, you will get the best information if you ask about the charge that failed to your bank and/or credit card company. Ensure you provide the date of payment and amount to your bank or credit card company so they can help in finding out the specific reason for the decline and will allow you to request that future charges from our business are allowed. It’s important that you ask about specific declines instead of general card health since functioning cards can, and do, see declines (for example, if a bank believes a charge to be outside a customer’s normal charge pattern).